IP HAS CHANGED ERROR

Causes:

There are two possible reasons for the error message “IP address has changed” from cPanel/webmail.

1) Your Internet Service Provider (ISP) has a short DHCP lease time, causing your IP address to be renewed/released and reassigned while you are logged into cPanel/Webmail.

2) You are attempting to log in to cPanel using the same account from two different devices concurrently.

Suggested Fix:

Retry login with the following links instead:

1. For Cpanel, use serverIP/cpanel or ServerIP:2083. For example https://123.456.7.8/cpanel or https://123.456.7.8:2083

2) For Webmail, use serverIP/webmail or ServerIP:2095. For example https://123.456.7.8/webmail or https://123.456.7.8:2095

 

Other possible causes of the error are:

 

1. The date on your computer is set incorrectly or in the future causing the session to expire

2. Having a software/plugin/setting that blocks third-party cookies aggressively (things like anti-virus software)

3. Your browser is not set to accept cookies (browser settings)

4. You have some sort of proxy service/ firewall configured (service like Succuri/ Cloudflare services might need to be bypassed.)

5. Your IP is dynamically changing (typically office network set up/ host IP leases to modem/router)

6. You are using Cloudflare - in this case, you need to exclude the address for your webmail/Cpanel from CF so that CF is bypassed. If you have VPS/Cloud server you can disable the IP Cookie validation

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